Shipping Policy

Effective Date: 21Mar2025

Welcome to GraviTea Medicinal Teas! We’re committed to delivering your favorite teas quickly and efficiently. Please review our shipping policy below.

Shipping Destinations:

We currently ship to addresses within the United States and select international locations. If you are outside our shipping zones, please contact our customer support for special requests.

Processing Time:

• Orders are processed within 5 business days (excluding weekends and holidays) to ensure quality and freshness.

• Orders placed after 7pm EST will begin processing on the next business day.

• During high-demand seasons, processing may take longer.

Shipping Methods & Delivery Times:

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days of processing completion.

• Expedited Shipping: Estimated delivery within 1-3 business days of processing completion.

• International Shipping: TBD per order and delivery location.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.

Shipping Rates:

Shipping costs are calculated at checkout based on weight, destination, and shipping method. We offer:

• Free standard shipping on orders over $250 within the United States. For orders requesting Expedited Shipping, shipping rates still apply.

• Flat-rate and real-time carrier rates for other locations.

Order Tracking:

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order using the provided link.

Customs, Duties & Taxes (For International Orders)

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• We are not responsible for delays caused by customs.

Lost, Stolen, or Damaged Packages:

• If your order is lost or damaged during transit, please contact our customer support within 3 days of delivery.

• We will work with the carrier to resolve the issue but cannot guarantee refunds or replacements for stolen packages.

Address Errors & Delivery Issues:

• Please double-check your shipping address before completing your order.

• If an order is returned due to an incorrect address, reshipment fees may apply.

If you have any questions about our shipping policy, feel free to contact our customer support via the provided link.

Thank you for choosing GraviTea Medicinal Teas!